RETURN POLICY

At SOURSHAK, customer satisfaction is important to us.

Returns

Due to the nature of food products, we generally do not accept returns once an order has been delivered.

Returns may only be accepted if:

  • You receive the wrong product.

  • The product arrives damaged.

  • The product is expired or have foul scent upon delivery.

  • The package is tampered before delivery.

Refunds

If your refund request is approved, you may receive:

  • A replacement product, or

  • A full or partial refund, depending on the situation.

Refunds will be processed using the original payment method whenever possible.

Reporting an Issue

Please contact us within 24 hours of receiving your order and include:

  • Your order number

  • Photos of the product

  • A brief description of the issue

Claims submitted after 24 hours may not be eligible for review

Non-Refundable Items

Refunds will not be issued for:

  • Change of mind

  • Personal taste preferences

  • Incorrect shipping information provided by the customer

  • Products that have been opened or consumed unless defective